Jamie Baker
RESUME
Professional ​
info​​
I have held several positions in the finance, education, and health care fields, such as a loan service representative, database administrator, customer service professional, project specialist, and product manager. I have experience in writing and editing, project management, corporate training, adult learning, instructional design, and database development.
​
In addition to my work experience, I attended the University of Colorado Denver. I received my undergraduate degree in English Writing in 2013, and three years later, completed my Master's degree in Information and Learning Technologies. In 2019 I completed an Applied Project Management course at Northwestern University.
Skills
• Strong communication skills including expertise in writing and editing.
• Capable of learning new concepts quickly, working well under pressure, and communicating ideas clearly and effectively.
• Highly proficient in Microsoft Office Suite.
• Excellent product and project management skills.
• Outstanding analytical and problem solving skills.
Work​
experience​
DaVita
Education Project Specialist
May 2018 - July 2019
​
-
Managed on-boarding and clinical training programs resulting in increased employee engagement
-
Led diverse project teams and managed stakeholders on development of training and education products including videos, self-paced courses, and instructor led training
-
Performed needs analysis to measure learning effectiveness, and translated into successful learning strategies
-
Maintained ongoing project and program communication with leadership and stakeholders
-
Planned, developed, and deployed strategic communication and project marketing plans
-
Provided administrative support of Learning Management and ServiceNow ticketing system
Peterson's, A Nelnet Company
Product Manager
July 2016 - February 2018
​
-
Developed product specs, roadmaps, and timelines to successfully launch new and/or updated product features
-
Identified new markets, conducted market research, and developed marketing strategies
-
Managed all aspects of product development projects
Peterson's, A Nelnet Company
Publishing Support Specialist
June 2013 - July 2016
-
Worked independently and part of a team on product development and problem solving.
-
Managed high volume phone and email interactions while simultaneously maneuvering among multiple database, order, and financial systems to solve customer and order needs.
-
Assisted the publishing team with a variety of research, writing, and editing assignments while staying within strict deadlines.
-
Worked independently and part of a team on product development and problem solving
Nelnet, Inc.
Loan Service Representative III
May 2006 - June 2013
​
-
Designed and managed department SQL databases, resulting in increased employee efficiency and decreased paper waste
-
Developed and edited training material for loan servicing systems
-
Facilitated one-on-one and group training sessions
-
Drafted, edited, and updated department procedures and policies
-
Researched, resolved, and updated borrower accounts in loan servicing and origination systems
Nelnet, Inc.
Inventory Control Specialist
​October 2005 - May 2006
-
Ensured timely processing and delivery of all incoming and outgoing mail for the Claims department.
-
Organized and maintained a vault filing system.
-
Updated borrower accounts on loan origination systems.
-
Assisted other departments with research requests.​
Caption Colorado
​Editor (contract associate)
April 2010 - January 2012
-
​Edited and formatted call transcripts from a rough to a final state
-
Turned completed transcript into Caption Colorado in its finished form by the established deadline for it to be viewed online
-
Received consistently strong feedback and recognition for turning in high quality work
Education
University of Colorado Denver
​
2019 Certificate - Applied Project Management
​
2013 BA English Writing - Professional Writing Concentration
​
2016 MA Information and Learning Technologies